Policies

Photo quality

You’re responsible for the quality of the photo you upload. We print what you give us — a blurry, low-resolution, or poorly-lit photo will print the same way. Our upload tool will flag files that are too small to print well, but the final choice of photo is yours.

Placement and design choices

You crop, position, and confirm your photo (and any text) on the review screen before your order is placed. That confirmed version is what we print. Once confirmed, that’s final — a magnet printed exactly as you approved it isn’t eligible for a free reprint, even if you’d have chosen differently after the fact.

Our mistakes

We’re responsible for anything that happens after your confirmation — a cut that shifts or displaces your photo from what you approved, a printing or pressing defect, or a magnet that doesn’t match your confirmed design. Any of these, we reprint free. No questions asked.

Damaged in transit or at pickup

Contact us within 5 days of pickup or delivery with photos of the issue. We’ll reprint at no cost.

Magnet Hour bookings

Deposits are 30% at booking and non-refundable. The remaining balance is due 7 days before your event. See your booking confirmation for full cancellation terms.

Pro line orders

Wholesale orders follow the same policy: image quality and design approval are your responsibility, our production errors are ours to fix free.

Unclaimed pickup orders

If an order isn’t picked up, we’ll reach out by email. Orders held for 30 days past the scheduled pickup date without a response are considered forfeited. Because these are custom-made, forfeited orders aren’t refunded.

Questions or an issue with your order

Email [email protected].

Your responsibility, our responsibility

You’re responsible for the photo and image quality you upload and for confirming placement, crop, and any text before your order is placed. We’re responsible for anything after that confirmation — cut accuracy, print quality, and matching what you approved. Full details in Returns & refunds.

Your content

By uploading a photo, logo, or design to Made to Keep, you confirm:

• —You own it, or have the right to use and reproduce it
• —It doesn’t infringe anyone else’s copyright or trademark
• —It doesn’t contain content that’s illegal, harmful, or infringing

We reserve the right to decline to print anything we reasonably believe violates these terms, including submissions that appear to use copyrighted material (song lyrics, published text, licensed characters) without permission.

Orders and payment

Payment is due at the time of order unless otherwise stated. Magnet Hour deposits, Pro wholesale invoicing, and display card add-ons follow their own terms as described in your order confirmation.

Pickup and shipping

Shop orders can be picked up free at a scheduled sighting or shipped to you, with shipping rates calculated at checkout. Pickup must be scheduled at least 5 days in advance of the pickup date. Orders not picked up within 30 days of the scheduled date are considered forfeited — see Returns & refunds for details.

Magnet Hour bookings

A 30% deposit is required to hold your date and is non-refundable. Remaining balance is due 7 days before your event. Additional travel and overtime charges apply as described in your booking agreement.

Pro and wholesale orders

Orders over 500 units require a custom quote and additional lead time — there’s no fixed upper limit, larger orders are simply priced individually. Missouri sales tax applies unless a valid Missouri Form 149 exemption certificate is on file and approved.

Changes to these terms

We may update these terms from time to time. Continued use of our ordering app or website after changes means you accept the updated terms.

How we use it

• —To produce and fulfill your order
• —To contact you about your order — confirmations, pickup reminders, issues with your submission
• —To send you marketing updates, only if you opt in at checkout

Your photos

Most Made to Keep orders are guest checkout — we don’t create an account or retain your photos beyond what’s needed to produce your order. Once your order is fulfilled, your uploaded photos are deleted from our systems.

The one exception is our Pro line, where you can optionally create an account. If you do, your uploaded logo and design files are retained in your account for reorder convenience until you delete them or close your account.

We don’t use your photos for marketing or share them with anyone outside of fulfilling your order, unless you separately give us permission — for example, agreeing to a photo of your finished product for our social media.

Payment information

Handled entirely by Stripe. Made to Keep does not store your full card number or payment credentials.

Cookies and analytics

We don’t use third-party tracking or advertising cookies. Our website may use basic, built-in visit statistics from our website platform, which don’t identify you personally.

Your choices

You can ask us to delete your stored photos or personal information at any time by emailing [email protected]. You can unsubscribe from marketing emails at any time using the link in those emails.

Children’s privacy

Made to Keep’s products are not directed at children, and we don’t knowingly collect information from anyone under 13.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent update.